Prime Office Innovations provides a variety of exceptional services that are custom-tailored to each client’s needs. Advanced support options are also available, designed to meet your specific printing needs.

Help When You Need it Most

Service Agreements are an ideal way to protect your hardware investment and avoid unexpected repair costs. Budgeting for your annual printing support costs has never been easier!

• Preventive Maintenance: Our technicians will preserve and enhance your office systems’ reliability by replacing worn components before they actually fail, ensuring peak performance.
• Emergency Repair: Our technicians quickly respond to your problems on-site, ensuring you are up and running as quickly as possible.
• Operating Supplies: Select an agreement that includes operating supplies, such as toner and developer, providing everything at one low cost per copy – on one convenient invoice.

You Have Our Guarantee

We are committed to the highest quality in the design, manufacture, and service of everything we sell. We measure our success by one standard: Complete Customer Satisfaction.

• Five-Day Unconditional Money Back Guarantee: Prime Office prides itself on recommending the right system to meet your needs. However, if for any reason you are not completely satisfied, we offer a five-day, unconditional money back guarantee.
• Minimum Three-Year Performance Guarantee:Under our service agreement, there is a three-year minimum performance guarantee on all of our products.  If a machine fails to meet the manufacturer’s performance standards, we’ll replace it with a  machine of similar value free of charge.
• Free Loaner: Under our service agreement, Prime Office will provide a free loaner if your system is expected to be inoperable for two or more business days.
• Average Four-Hour Response Time:If your office system does go down, call us at (877) 807-7463 or request an online service call. Our goal is to be on your site within four business hours and have you up and running as soon as possible!

Consulting Services

Information is everywhere in your organization - whether it’s on paper, in folders on your network, or any other format. You need access to it in order to make critical business decisions. Prime Office offers electronic document management solutions that provide a centralized location to store and retrieve information across your enterprise, allowing you instant access to your documents, from anywhere, anytime.

• Workflow Optimization: We examine the flow of information thorough your critical business processes and make recommendations to streamline the paper chase.
• Print Optimization: The expense of printing is often unmanaged. Our print optimization services identify cost savings by 30 percent or more by routing print jobs to the most cost effective and productive print devices.
• Certified Document Imaging Architect (CDIA+): We are professionally equipped to make recommendations to improve your document workflow, helping your business run more efficiently and cost effectively.